Frequently Asked Questions

CUSTOMER QUESTIONS

These are some of the most frequently asked questions and the answers from our leading panel of experts.

Simply use our free flight checker and we will let you know if you claim is valid.
The general rules for a valid claim include:

  • Your flight must have landed 3 or more hours late
  • The flight must have been in the last 6 years
  • The flight must haver departed from an airport in the EU or you arrived at an airport in the EU operated by an EU airline.
  • The delay or cancellation must be the airlines fault.

Do not stress if you are unsure of any of the above. Our software will do all the relevant checks for you.

The length of the claiming process varies from claim to claim. On average, most of our claims settle within 8 weeks. However, in some cases it may take up to 6 months or more than a year. This is due to the fact that the Airline has a set amount of time in which they are allowed to research claims made against them and often they choose to use the maximum amount of time allowed which then delays the rest of the legal proceedings.

You are not entitled to compensation when a flight is disrupted due to force majeure or for reasons not within the Airlines control. This is known as an extraordinary circumstance.

Examples include:

  • Weather conditions that are not suitable for flying in.
  • Airport operation disruptions
  • Acts of terrorism or military actions
  • Trade union strikes
  • Airplane technical failures

Please note that your compensation amount may be reduced if you agreed to accept other forms of compensation proposed by the airline, such as gift coupons or discounts for another flight.

If you have already accepted similar forms of compensation from the airline, it is important that you inform us about it.

You will be entitled to compensation if your flight was disrupted and it was the fault of the airline. Also, it must correspond to the criteria listed on the European Regulation 261/2004. The best way of checking if your claim is valid is to use our Free Flight Checker, which will inform you whether you are entitled to compensation.

Flights from Europe are considered long-haul flights because of the distance between the departure airport to the Pakistan. This means that the distance is not a consideration in the compensation sum, because it is more than 3,500km, so only the duration of delay influences the amount of compensation you will receive. Your compensation can be up to €600 if you were delayed by longer than three hours.

The European Regulation 261/2004 highlights the rights of air passengers and the obligations the airlines must fulfil. It provides details on the rules of compensation and assistance the airline must provide in the event of cancellations, long delays for flights or denied boarding.

Unfortunately not. For a flight claim to be successful, it would need to have departed from or arrived in a European country. PIA Delayed specialise in getting compensation for those travelling to Pakistan from a European country. In order to pursue a compensation claim with us the flight must have departed from a European airport using PIA airlines.

Every individual is entitled to compensation, it is not done per booking. Although, if you would prefer one person can be the lead contact, filling in all of the information, and handling the claim on behalf of the other members of the group who also suffered the delay.

Yes, both adults and children have the same right to flight compensation. However, the child’s ticket must have been paid for. Flights where young children fly for free would not count.

You are not entitled to compensation when a flight is delayed/cancelled due to force majeure, or for reasons that are not related to the airline’s operations. For example:

  • Weather conditions unsuitable for the flight e.g. natural disasters.
  • Airplane factory defects.
  • Trade Union strikes.
  • Acts of terrorism.
  • Airport operation disruptions.
  • Please note that the compensation amount may be reduced if you agreed to other forms of compensation proposed by the airline, such as gift coupons or discounts for another flight.

    If you have already accepted similar forms of compensation from the airline, it is important that you let us know.

As there is a lot of legal jargon and admin behind the scenes, we do charge a service fee on successful claims. Our service fee is 25% + vat of the compensation value plus an admin fee of £25 per passenger. This fee will come out of the compensation you are due to receive, so you are never out of pocket.

This is a no win, no fee service. Which means you will only have to pay our fee if your claim is successful. If the claim is unsuccessful, it will cost you absolutely nothing. So really, you have nothing to lose.